Smithsonian Business Ventures

Division: Phoenix Management Services, Governmental


Client

Smithsonian Business Ventures was the catalog, gift shop and concession operation unit of the Smithsonian Institute, a globally recognized not-for-profit museum complex and research organization, headquartered in Washington, D.C.

Problem

SBV was attempting to diversify its product offerings and expand revenue while it consolidated its financial operations and integrated new accounting and computer systems. Results were falling short of expectations as revenue remained stagnant and expenses increased.

Solution

Phoenix Management identified more than $800,000 in annualized costs savings by consolidating distribution centers, improving delivery logistics, eliminating redundant operating processes and procedures, revamping staff scheduling, modifying inventory management and vendor compliance practices, and pursuing outsourcing opportunities for its customer call center.