Fourth Largest Transportation Authority

Phoenix completes a comprehensive business and operational review of 20 functional areas for the fourth largest transportation authority in the United States.

The Client

Phoenix’s client was the fourth largest transportation authority in the United States with more than 9,500 employees.

The Challenge

Our client was facing an uncertain future due to financial and service concerns, escalating labor and administrative costs, reductions in an already declining ridership base, and projected reductions in both Federal and State operating subsidies.

The Solution

Our client’s Board engaged Phoenix Management Services to provide a proactive and business-oriented approach to evaluating options and pursuing methods to improve upon the quality and effectiveness of the entire organization. Phoenix’s professionals took a pragmatic, business-oriented approach to evaluating all of its operating and administrative activities. Phoenix’s report detailed more than 135 recommendations designed to achieve a high level of efficiency and economic savings throughout our client’s operations. Phoenix then assisted in the implementation of productivity standards, improvements to purchasing practices and service improvements, and cost reductions in its workers’ compensation function.

Phoenix Turnaround

Primary Industry

  • Mission Based

Secondary Industry

  • Local Transportation

    Primary Services

  • Business / Operational AssessmentsProfit / Operational Improvement