Non-Profit Museum Retailer

Phoenix performs a business and operational assessment for a not-for-profit museum retailer.

The Client

Phoenix’s client was the catalog, gift shop, and concession operation unit of a globally recognized Non-Profit Museum complex and research organization.

The Challenge

The Company was attempting to diversify its product offerings and expand revenue while it consolidated its financial operations and integrated new accounting and computer systems. Results were falling short of expectations as revenue remained stagnant and expenses increased.

The Solution

Phoenix identified more than $800,000 in annualized costs savings by consolidating distribution centers, improving delivery logistics, eliminating redundant operating processes and procedures, revamping staff scheduling, modifying inventory management and vendor compliance practices, and pursuing outsourcing opportunities for its customer call center.

Phoenix Turnaround

Primary Industry

  • Retail Trade

Secondary Industry

  • Non-Profit

    Primary Services

  • Business / Operational Assessments